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Sprachressourcenportal Österreichs

Sprach-Guide

Arbeitswelt

Allgemeiner Wortschatz Arbeitswelt

BelegschaftIn Austria, there are two basic types of personnel:
Angestellteemployees and
Arbeiter, Arbeiterinnenworkers.
GehaltEmployees receive a salary, while
Lohnworkers get wages.
LohnsteuerBoth pay payroll tax and
Sozialversicherungsbeiträgesocial security contributions.
Öffentlicher DienstIn public (or civil) service, we have
Beamtecivil servants and
Vertragsbedienstetecivil service employees.
Arbeitsverhältnis / ArbeitsverträgeMany people don't have regular employment (contracts).
SaisonarbeitSome do temporary work or have
Freier DVa freelance contract or
Werkvertraga work service contract,
befristeter Vertraga fixed-term contract or
unbefristeter Vertraga permanent contract.
sich freinehmenPeople take time off work.
sich einen Tag freinehmenThey take a day off or
auf Urlaub gehengo on holiday. This is called
Erholungsurlaubannual leave. Expectant mothers can also go on
Mutterschaftskarenzmaternity leave, or parents on
Elternkarenzparental leave.
sich krankmeldenSometimes people call in sick.
KrankenstandThey have to go on sick leave
Arbeitsunfähigkeitsmeldungand bring a doctor's note.
in Pension gehenFinally they retire so they are
Pension (Zustand)in retirement and get a
Pension (Geld)pension / retirement benefits.

 

Vorsitz bei internationalen Tagungen und Verhandlungen

Einführung

FunctionPhrases
BeginOK, let's get down to business.

Welcoming formalities

Thank you everyone for coming today.
Has everyone received a copy of the agenda?
Let's get started.

Apologies

I've received the following apologies for absence from …

Agree on a minute-taker

Sarah will be taking the minutes today.

State objective

As you can see, our main objective today is to …

Establish discussion

I suggest we follow the items in the order of the agenda.

Agree on timing

As for timing, I’d like to be finished by three o’clock.

Begin the discussion

I'd like to go to point one on the agenda.

I'd like to begin by saying …

The first point I’d like to make is …

These are the issues we would need / like to discuss: …

 

Diskussion

FunctionPhrases

Asking for people's opinions

What do you think about this?

Does anyone have anything to add?

What are your views on this?

Involving peoplePaul, you've been very quiet. Would you like to comment?
EncourageThat's a good / valid / interesting point.
RepeatI'm sorry; could you repeat that, please?

Keeping control of the meeting

I think we're digressing; can we keep to the main points?

Can we get back to the agenda?

Could we move on to item 2 on the agenda?

Can we come back to this point later?

Referring to timeWe're running a little short of time.
InterruptCan I stop you there? I'd like to hear some other views.
PostponeCan we leave this point for another meeting?
Moving onOK. Can we move to the next point?
ClarifyingCould I just clarify something here?

 

Entscheidungen und Abschluss

FunctionPhrases

Asking for an agreement

OK. Can we agree to ...?

Are we in agreement on this?

Asking for a vote

Can we put this to the vote?

Shall we vote? All in favour? All against?

Confirm the decisionGood. Then we have decided to...
CheckIs that clear? Does everyone agree?
Close agendaOK. I think we've covered everything.
SummarisingBefore we finish, I'd just like to summarise the key points.
Assign tasksSo, Petra, you will produce a report on ... for our next meeting, right?

Date of next meeting

I'd like to propose that we meet again on ...

Can we fix a time for the next meeting?

AOB (Any Other Business)Is there any other business?
Closing the meetingOK, we can finish here. Thank you everyone for coming.

 

An internationalen Tagungen teilnehmen

Giving your opinion

Strong

I'm convinced that we must...

We have no choice but to...

Neutral

In my opinion, we need to...

My view is that we should...

Moderated

I would suggest that we...

Why don't we...

Agreeing / Disagreeing

Agreement

I agree with you.

I / we totally agree.

Definitely.

You really have a good point there.

Moderated disagreement

I'm afraid I don't entirely agree with this.

To a certain extent I agree, but ...

I do see your point, but ...

I'm afraid we can't go along with that.

This is not entirely acceptable to us.

I'm sorry but there's one point we'll have to discuss in more detail.

Disagreement

I totally disagree.

I can't agree with that.

Culture tip / warningRemember, the directness with which you disagree has different values in different cultures. It could be regarded as an aggressive act!

Responses

Positive

Absolutely.

Good idea.

Cautious

That might work.

Possibly.

Negative

I'm not sure.

I don't think this will work.

Clarifying

  • Can I just clarify our position?
  • Could you explain that last point you made again, please?
  • I'm sorry but I didn't quite understand your last point.

Summarising

  • Let's summarise what we agreed on.
  • So where do we go from here?

Ending

  • Well, that's it, I think. Are there any further questions?
  • Thank you for coming.

Other skills

Interrupting(Excuse me,) Can I come in here?
Stopping an interruptionIf I could just finish this point...
AddingCan I add something?
DigressingCan I digress for just a moment?
Focusing the discussionI think we need to discuss this more in depth.

Making requests and offers

FormalI was wondering whether I could leave a little earlier today.
 I would greatly appreciate it if you could let me have your reply by tomorrow.
Neutral (friendly)Excuse me, could I just ...?
 Could I borrow your pen, please?
 Would you like some coffee, perhaps?
 Excuse me; do you happen to have ...?
 

Would you mind passing this on?

Reply: Of course not, here you are.

 

Would it be possible for me to leave one hour earlier? I’ve got a doctor’s appointment at 11.

InformalCan I get you a coffee?
 Can you shut the door, please?

 

Tipps für das Schreiben eines Protokolls

You should record the following:

  • time and location of the meeting
  • persons present / excused
  • points discussed (not details)
  • decisions / agreements / actions
  • future meeting(s)

Wortschatz für internationale Tagungen

abgeschwächtmoderated
abschweifen (vom Thema...)to digress
Ausweis (Besucher-)badge
Aufsichtsratsupervisory board
behandeln (etw...)to cover sth
eintragen (sich...)sign in
Empfangssekretärfront desk receptionist
Empfehlungrecommendation
Gremium (beratend)advisory board
etwas leitento head sth
Gastgeberhost
annehmen, vermutento assume sth
Gegenstand, Themasubject/topic/issue (NOT theme!)
kurz und knappbrief
SonstigesAOB (any other business)
Tagesordnungagenda
Tagesordnungspunktitem
unterstellt sein (jdm.)to report to sb
verantwortlich sein gegenüber jdm.to be accountable to sb
verfügbar, freiavailable
vorsichtigcautious
Vorsitzende / Vorsitzenderchair / chairperson
Vorstandexecutive board
Protokollminutes (NOT protocol!)
Protokollführerminute-taker
verteilen / schreibento circulate / to take the minutes
Vorschlagproposal, suggestion
Zentraleheadquarters
zu klärende Fragenmatters arising
zusammenfassento summarise
Zusammenfassungsummary

Ein Meeting ...

absagen

abhalten

beenden

beginnen

eröffnen

festlegen

führen

teilnehmen können

teilnehmen an

teilnehmen

verschieben

vereinbaren

vertagen

vorverlegen

neu vereinbaren

wieder aufnehmen

 

cancel

hold

close

kick off

open

fix

chair    

make

participate in

attend

postpone  

arrange

adjourn

bring forward

reschedule

resume

... a meeting

 

Präsentationen halten

Einführung

FunctionPhrases

Classic introduction

greeting – thanks audience for coming – name (job position) – presentation title/subject – objective – structure – main points – timing – say when you would like questions – link to first section

Greeting

Good morning, everyone. I think we can get started.

ThankingThank you all for coming.
Personal detailsMy name is ... and I'm ... (position).
Subject of talkThe topic of today's presentation is ...
ObjectiveMy main objective is to ...
StructureI've divided my presentation into x parts.
Main pointsFirst, I'll talk about ... Second, ... and lastly, ...
TimingThe presentation will take around ... minutes.

Questions

If you have any questions,

  • please feel free to interrupt me (any time).
  • I’d prefer to take them at the end.
 
HandoutsI have some handouts for you at the end.

 

Signalisieren, was Sie tun

FunctionPhrases
Linking to the first sectionSo, to begin, I'd like to look at ...
Ending a sectionOK, that's all I wanted to say about that.
Opening a new sectionIf there are no questions, I'll move on to ...
Exploring several pointsIn relation to ... / Regarding ... / With respect to ...
DigressingIf I could just digress for a second, ...
Coming backOK, let me come back to the main issue.

 

Abschluss

FunctionPhrases
Signalling the endOK, that brings me to the end of my presentation.
SummarisingBefore I finish, I'd like to summarise the key points.
Inviting questionsSo, if there are any questions, I'd be very happy to try to answer them.

 

Fragen

FunctionPhrases
Being positiveThat's a good / interesting / complex / topical question.
ClarifyingSorry, I'm not sure I understood. You're asking about ...?
AvoidingI'm not sure, but I could certainly check for you, OK?
CheckingDid I answer your question? What do you think?
EncourageAre there any more / any final questions?

 

Ende

FunctionPhrases
Final statementTo conclude, I would like to say that ...

Closing

Thank you very much for listening.

Thank you.

 

Tipps für Präsentationen

Good Planning - the "3 Ps" are:

PeopleWho is my audience? Beware of cultural differences!
PlaceCheck equipment, room size, seating arrangement.

Purpose

Why are you talking?

To inform, educate, persuade, motivate, get feedback, ...

Getting started

Organisation

When choosing content, follow a four-step process:

  • First, collect ideas.
  • Next, select the most useful ideas for your objective.
  • Thirdly, group the points into logical units.
  • Finally, sequence these units to create a clear thread.
 
IntroductionStart with something unusual, surprise your audience!

Delivering

Verbal

Clear structure: use (easy) language, Keep It Short & Simple (KISS)!

Impact: repeat, contrast, question, and engage

Voice

Record yourself; mind volume (address far wall!), speed and intonation, use pauses for effect (no cow sounds “er” or “uh”!)

Body

Mind cross-cultural factors; be confident and relaxed; move a little, keep eye contact, maximise your body square; use your fingers for counting (back of your hand to audience!), avoid tics!

Finishing well

Summarise at the end! Provide short clear message for the audience to take home.

Die häufigsten Fehler

Design of visualsDelivery

Too much text. Good presentations have little text but pics, charts, maps …

Reading from visuals, saying exactly the same thing as displayed. Writing long sentences on a flipchart.

Illegible and / or inconsistent text, errors on slides

Talking without looking at the audience, or even presenting your back to them.

Too many “seen before” cartoons

Standing where you block the view.

Unclear or mismatched colours

Moving too quickly from one visual to the next.

Visuals that all look the same

Not knowing how to use the equipment

 

Culture tips: being polite

Often, “can I / can you” is considered too informal in professional contexts (in German, as for people who are “per du”). To be on the safe side, use the more formal “could I / could you”, and never forget to add “please”! Remember, the bigger the favour you ask, the longer the phrase.

Also, avoid the verb “want” in polite conversations or emails. Better use “would like” or “wish”.

Avoid the old-fashioned “would you be so kind as to…” as it may be understood as sarcasm today.

Writing minutes

Your text should be brief, accurate, and clear. The minutes can be written in note or bullet form, but accuracy and clarity are vital in case of future disagreements. Make sure that you get all numbers and figures mentioned right!

Culture tip: ”first” versus “at first”

When you are using so-called signposting phrases to indicate at which stage exactly you are, don’t use “at first” as it means that there will be some sort of change (e.g. “At first they hated each other, but then they became friends.”) Instead, you should say, “My first point is …” or ”First, I’m going to talk about…”

Giving presentations

Delivering is said to be 7% verbal, 38% voice, and 55% body language.

Use just keywords on your notes, no complete sentences, and DIN A6 format or smaller!

Use easy words and grammatical structures you understand yourself!

Make the most of your visuals!