Sprach-Guide

Buchungen

Das Gespräch beginnen

I'd like to ...	... book a double room (for two nights from Monday, 2 Aug to ...)
	... book a table (for two at 9 pm tomorrow night)
	... book a flight (from London to Paris on Tuesday, 10 Nov)
	... book seats (tonight for "Phantom of the Opera")
	... reserve a room, a table or seats.

Auf Fragen antworten

Question	Response
How many people is the booking for?	It's for two people.
How would you like to pay?	Can I pay by credit card?
Could you spell your surname, please?	Yes, it's M - E - I - E - R.
Can I please have your credit card number and expiry date?	Yes, it's ...

Reisebuchungen

Question	Response
What time do you wish to arrive (leave, check-out)?	I'd like to arrive in London by 6 pm.
Would you like to take advantage of our special insurance (extra facilities, …)?	No, thank you.
	Could you give me some extra information?

Nach weiteren Informationen fragen

Does this price include all taxes? (for hotels and flights)
Is there a booking fee? (for flights, theatre tickets)
Could you confirm my booking?
What time should I arrive? (for theatres, restaurants)
What time do I have to check in (out)? (for flights, hotels)
Is there an ensuite bathroom? (for hotels)

Tipps für Buchungen

Remember the essential information

How many nights (at a hotel)?
How many people (at a restaurant or the theatre)?
What time (for a flight or at a restaurant)?
How much does it cost (for a flight, theatre tickets or a hotel room)?

Research the vocabulary you need before you make a call

What type of theatre seat you need?
What type of hotel room you want?
Where you want to sit on the plane?

Culture tip: booking

Remember to pronounce numbers and letters clearly.

When you spell something or give a number, speak slowly and emphasise the important information.