|I'd like to ...||... book a double room (for two nights from Monday, 2 Aug to ...)|
|... book a table (for two at 9 pm tomorrow night)|
|... book a flight (from London to Paris on Tuesday, 10 Nov)|
|... book seats (tonight for "Phantom of the Opera")|
|... reserve a room, a table or seats.|
|How many people is the booking for?||It's for two people.|
|How would you like to pay?||Can I pay by credit card?|
|Could you spell your surname, please?||Yes, it's M - E - I - E - R.|
|Can I please have your credit card number and expiry date?||Yes, it's ...|
|What time do you wish to arrive (leave, check-out)?||I'd like to arrive in London by 6 pm.|
Would you like to take advantage of our special insurance (extra facilities, …)?
No, thank you.
|Could you give me some extra information?|
Remember the essential information
Research the vocabulary you need before you make a call
Remember to pronounce numbers and letters clearly.
When you spell something or give a number, speak slowly and emphasise the important information.