Sprachressourcenportal Österreichs

Buchungen

Das Gespräch beginnen

I'd like to ...... book a double room (for two nights from Monday, 2 Aug to ...)
 ... book a table (for two at 9 pm tomorrow night)
 ... book a flight (from London to Paris on Tuesday, 10 Nov)
 ... book seats (tonight for "Phantom of the Opera")
 ... reserve a room, a table or seats.

 

Auf Fragen antworten

QuestionResponse
How many people is the booking for?It's for two people.
How would you like to pay?Can I pay by credit card?
Could you spell your surname, please?Yes, it's M - E - I - E - R.
Can I please have your credit card number and expiry date?Yes, it's ...

 

Reisebuchungen

QuestionResponse
What time do you wish to arrive (leave, check-out)?I'd like to arrive in London by 6 pm.

Would you like to take advantage of our special insurance (extra facilities, …)?

No, thank you.

 Could you give me some extra information?

 

Nach weiteren Informationen fragen

  • Does this price include all taxes? (for hotels and flights)
  • Is there a booking fee? (for flights, theatre tickets)
  • Could you confirm my booking?
  • What time should I arrive? (for theatres, restaurants)
  • What time do I have to check in (out)? (for flights, hotels)
  • Is there an ensuite bathroom? (for hotels)

Tipps für Buchungen

Remember the essential information

  • How many nights (at a hotel)?
  • How many people (at a restaurant or the theatre)?
  • What time (for a flight or at a restaurant)?
  • How much does it cost (for a flight, theatre tickets or a hotel room)?

Research the vocabulary you need before you make a call

  • What type of theatre seat you need?
  • What type of hotel room you want?
  • Where you want to sit on the plane?

Culture tip: booking

Remember to pronounce numbers and letters clearly.

When you spell something or give a number, speak slowly and emphasise the important information.